Refund policy
🔄 7-Day Easy Return & Refund Policy – ElitePicks
At ElitePicks, your satisfaction is our top priority. ❤️ If you're not completely satisfied with your purchase, we're here to make the return process simple, fair, and hassle-free.
⏳ 1. 7-Day Return Window
You can request a return or exchange within 7 days of receiving your order. We aim to provide every customer with a safe and worry-free shopping experience.
✨ 2. Return Eligibility
To qualify for a return or exchange, your item must be:
📦 In its original condition as received
👕 Unused, unworn, and free from damage
🏷️ Returned with its original packaging (if applicable)
🧾 Accompanied by your Order ID or proof of purchase
💸 3. Return & Exchange Charges
🤝 Customer Preference Returns/Exchanges
If you wish to return or exchange a product due to a change of mind, incorrect size selection, or any personal preference, a standard Rs. 170 return handling and delivery fee will apply.
🚚 Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, ElitePicks will provide a FREE replacement or exchange at no additional cost after verification.
💰 4. Refund Process
Once we receive and inspect your returned item, we will notify you of the approval status.
✅ Approved refunds are processed within 3–5 business days.
💳 Since orders are placed via Cash on Delivery (COD), refunds will be issued through Bank Transfer, Easypaisa, JazzCash, or another mutually agreed payment method.
If applicable, the Rs.170 return handling fee will be deducted from customer preference returns.
📱 5. How to Request a Return
To request a return or exchange, simply contact our support team within 7 days of delivery.
WhatsApp: +92 370 1900176
Email: elitepicks765@gmail.com
Please provide the following information:
📦 Order ID
📷 Clear photos or videos of the product (if damaged or incorrect)
📝 A brief description of the issue
Our support team will respond within 24 business hours and guide you through the return process.
❌ Non-Returnable Items
The following items are not eligible for return or exchange:
- Products damaged due to misuse or improper handling.
- Items returned after the 7-day return period.
- Products without proof of purchase or Order ID.
- Personal care or hygiene products that have been opened or used (unless received damaged or defective).
💙 Customer Satisfaction Promise
At ElitePicks, we are committed to providing high-quality products and excellent customer service. If you ever face an issue with your order, we'll do our best to resolve it quickly and fairly.